Operations Manager
Operations
Role Description
This is a full-time Operations Manager role at CraneWerks Inc. located in Morristown, IN. The Operations Manager will be responsible for overseeing day-to-day and strategic functions within CraneWerks’ operations, ensuring each department delivers exceptional service, quality craftsmanship, and on-time performance. This role requires a hands-on, strategic leader who can align teams, drive efficiency, and foster a culture built on CraneWerks’ core values of safety, family, integrity, craftsmanship, service, and collaboration.
Company Description
CraneWerks Inc. is a manufacturer of overhead material handling equipment including top running, under-hung free standing, semi-free standing & ceiling supported runway systems, bridge cranes, monorail systems & hoists. Our services include engineering, designing, fabrication, assembling & installation & testing. We also provide turnkey services. Our electric bridge cranes meet CMAA class C standards and our runway systems are designed to AISC specifications. CraneWerks components meet CMAA, HMI, NEC, ANSI & OSHA requirements.
As our Operations Manager, you will be responsible for:
- Partnering with the President and other department managers to develop and execute operational strategies that support company growth and scalability.
- Planning and forecasting resources effectively to meet workload demands and project timelines.
- Preparing for increased growth by identifying process improvements and plans for increasing production as needed.
- Developing and maintaining key performance indicators (KPIs); monitor and evolve them as needed to drive improvement.
Leadership & People Management
- Lead, mentor, and support department managers across Design & Engineering, Fabrication, Installation, Service, and Special Projects.
- Conduct regular performance reviews and ensure all operations personnel receive clear feedback, development plans, and advancement opportunities.
- Promote morale, teamwork, and collaboration across departments.
- Uphold company values and ensure they are embedded in daily operations.
- Foster strong relationships between Operations and other teams, including Sales, Accounting, Dealers, and Suppliers.
Operational Excellence
- Ensure all operational departments exceed customer expectations through quality, responsiveness, and professionalism.
- Maintain a continuous improvement program focused on safety, efficiency, and customer service.
- Develop, implement, and enforce Standard Operating Procedures (SOPs) and company safety policies.
- Create and maintain forms, processes, and tools designed to increase consistency and efficiency.
- Reduce warranties, rework, and unplanned return trips through improved planning, training, and accountability.
- Ensure vehicles, equipment, and tools are properly maintained and accounted for.
- Guarantee timely and accurate project completion and documentation.
- Complete job closings for all systems fabrications projects.
Strategic Planning & Growth
- Partner with the President and other department managers to develop and execute operational strategies that support company growth and scalability.
- Plan and forecast resources effectively to meet workload demands and project timelines.
- Prepare for increased growth by identifying process improvements and plans for increasing production as needed.
- Develop and maintain key performance indicators (KPIs); monitor and evolve them as needed to drive improvement.
Operational Efficiency & Accountability
- Ensure on-time delivery and throughput goals are met or exceeded.
- Collaborate with the leadership team to maximize job profitability and reduce waste.
- Support accurate and timely project closings and reporting.
- Contribute to forecasting, budgeting, and long-term operational planning.
- Ensure any quoting done by Operations is timely, accurate, and professional.
*This job description is subject to change or be modified at any time based on company needs.
License/Certification
Driver’s License (Required)
Work Location
Onsite